Neel K R.
Technical Success Manager (Mobile & Cybersecurity) @Zimperium
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WORK HISTORY
Technical Success Manager (Mobile & Cybersecurity) @Zimperium
London, GB
Driving technical success for enterprise customers deploying Zimperium\'s Mobile Application Protection Suite (MAPS) and Mobile Threat Defence (MTD) solutions, with a focus on hands-on delivery, deep platform integration, and long-term customer outcomes.Leading end-to-end technical onboarding and deployment across major EMM platforms including Microsoft Intune, Jamf, VMware Workspace ONE, SOTI, Citrix, Ivanti — across iOS, Android, and ChromeOS device fleetsActing as the primary technical escalation point for strategic accounts, resolving complex integration challenges across MAPS SDK instrumentation, policy configuration, and threat event workflowsDesigning and delivering deployment playbooks and technical documentation to accelerate time-to-value for customers across enterprise and mid-market segmentsPartnering with Sales and Product teams during pre-sales cycles — including technical discovery, PoC scoping, and architecture reviews — to ensure smooth handoff into deliveryContributing to the buildout of Zimperium\'s Professional Services function, establishing repeatable delivery frameworks for MTD and MAPS engagements globally.
EDUCATION
Middlesex University
Master's degree, Computer and Network Security
ABOUT NEEL K R.
As a cybersecurity and cloud infrastructure leader with over 15 years of experience, I specialize in building and leading high-performance global teams to deliver secure, scalable, and resilient cloud solutions. My journey has spanned engineering escalations, professional services, operations, and technical support across organizations like Forcepoint, Dell EMC, and Nationwide Building Society.Currently, I lead Engineering Escalations and Software Development for Forcepoint Data Security Cloud, managing incidents across CASB, SWG, ZTNA, DLP, and SASE platforms. I’ve overseen critical escalations, driven TOGAF-aligned architecture changes, and implemented SOAR-based automation to optimize response times. Throughout, I’ve partnered with CISOs, SOCs, and product teams to align security operations with business goals and customer needs.Previously, I led global deployment teams delivering enterprise-grade implementations of cloud security platforms. From designing HLD/LLD documents to coaching engineers and solving deployment blockers, I’ve helped customers adopt secure cloud strategies and streamline operations. My background also includes hands-on experience in AWS, Kubernetes, Docker, and CASB integrations, combined with real-time monitoring using Grafana, Prometheus, and the ELK Stack.Earlier in my career, I supported Dell desktop systems and IBM Kenexa products, gaining foundational experience in hardware troubleshooting, software support, customer service, and IT operations—skills that continue to ground my leadership today.I hold a Master’s in Computer and Network Security from Middlesex University, London, and certifications including CCSK and Forcepoint ONE Administrator. I’m passionate about solving complex technical problems, scaling teams, and helping organizations stay resilient in an evolving threat landscape.
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