Neekou Maghsoudi
Customer Success Manager | Expert in Client Relationships & High-Value Partnerships
- Role
- Senior Strategic Account Manager at Artsy
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Neekou Maghsoudi
Strategic client success and operations leader with 10+ years managing high-value global portfolios across SaaS, marketplaces, and creative industries. Skilled in luxury client management, consultative sales, and operational strategy, with a proven track record of driving growth, retention, and scalable client engagement. Recognized for delivering white-glove service, resolving complex escalations, and leveraging data-driven insights to optimize workflows and elevate client experiences.
Experience
Senior Strategic Account Manager
Oct 2024 — Present · New York, NY, US
Direct a $2.8m portfolio of 150+ global gallery clients (incl. Mooni, Mexico City, Jonathan Carver Moore, San Francisco), achieving 95% retention and an NPS of 80- Drove 50% growth in cross-sell/upsell revenue and 20% YoY portfolio sales uplift through strategic digital adoption and market positioning initiatives with key accounts- Architected scalable onboarding and engagement frameworks that reduced time-to-value by 30%, standardizing high-touch partner experiences across regions- Led executive-level advisory and education programs (e.g, SVA masterclasses), elevating client brand equity and strengthening collector acquisition strategies.
Education
University of Colorado Boulder
Bachelor's Degree, Mass Communication and Media Studies
Syracuse University Florence Center
Studying Abroad
School of Visual Arts
Art/Art Studies, General
2024 — 2025
Skills
- Time Management
- Public Speaking
- Interpersonal Relationships
- Sales Management
- Social Media
- Creative Writing
- Social Media Marketing
- Microsoft Excel
- Powerpoint
- Research
- Sales Operations
- Microsoft Powerpoint
- Marketing
- Customer Service
- Fashion Styling
- Intercultural Communication
- Human Resources
- New Business Development
- Public Relations
- Media Relations
- Pdf Creator
- Event Planning
- Client Relations
- Account Management
- Salesforce.com
- Journalism
- Relationship Building
- Press Releases
- Communication
- Strategic Communications
- Blogging
- Bilingual Communications
- Fashion Writing
- Business Development
- Microsoft Word
- Interpersonal Skills
- Microsoft Office
- Sales
- Publicity
- Social Networking
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