Neehar Choudhury
Senior Information Technology Leader
- Role
- IT Infrastructure and Cloud - Operations Engineering Information Security Vendor Management at Mphasis
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Neehar Choudhury
With over 22 years of proven expertise, I have led IT infrastructure and cloud…
Experience
IT Infrastructure and Cloud - Operations Engineering Information Security Vendor Management
Jan 2020 — Present · Hyderabad, IN
Defined and executed enterprise-wide UCC and contact center strategies, leveraging cutting-edge technologies like cloud platforms, AI-driven automation, and advanced analytics to drive digital transformation.Led cross-functional teams of architects and engineers in designing, implementing, and managing scalable UCC solutions aligned with business goals.Optimized vendor relationships, negotiated contracts, and monitored SLAs to ensure service excellence and cost-efficiency.Developed and implemented KPIs to enhance contact center operations and infrastructure service efficiency.Collaborated with stakeholders to deliver tailored communication strategies, fostering innovation and improving customer experience.Provided strategic guidance on emerging technologies, identified market trends, and supported go-to-market strategies in collaboration with sales and marketing teams.Spearheaded cloud infrastructure growth, ensuring timely and high-quality project delivery while fostering a culture of innovation and collaboration.Drove adoption of cloud-based communication platforms and AI tools to enhance operational efficiency and gain deeper customer insights.
Education
Sri Ram College
Intermediate - Science
1994 — 1996
Utkal University
Bachelor of Arts (BA)
1997 — 2000
Manipal University
Master of Business Administration (M.B.A.)
2006 — 2009
Skills
- Windows
- IT Service Management
- Service Delivery
- Bri
- Program Management
- IT Operations
- Vendor Management
- Call Center
- Cms
- Telephony
- Avaya
- Pbx
- Team Leadership
- Ip
- E1
- Sip
- Pre-Sales
- Infrastructure
- Ccna
- Operations Management
- Management
- Team Management
- Consulting
- Unified Communications
- Telecommunications
- Project Management
- Acd
- Cti
- Troubleshooting
- Networking
- System Deployment
- Servers
- Crm
- Itil
- Voip
- Data Center
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