Neal L.
Project Manager | PMP, ITIL v4 CDS (in progress), CSA | Building Expertise in ServiceNow Digital Transformation & Workflow Automation
- Role
- Associate Project Manager at CDW
- Location
- Nashville, TN, US
- LinkedIn followers
- 500 followers
About Neal L.
As a certified PMP, ITIL 4, CSM and ServiceNow CSA professional, I specialize in helping organizations modernize their operations through digital transformation, process automation, and ITIL-based service management.With over 10 years of experience across project management, healthcare operations and enterprise systems, I bring a balance of strategic thinking and hands-on experience to every engagement. I\'ve worked in fast-paced environments where precision, compliance, and user experience are critical.My specialties include- ServiceNow Platform - Project Management and PMO Support - ITIL-Based Process Improvement - Workflow Design and Automation - Stakeholder Communication and Cross-functional LeadershipI am currently advancing my expertise with the ITIL 4 CDS certification and building a case study portfolio to transition full into consulting roles. My mission is to empower organizations to scale smarter, streamline operations, and improve customer and employee experiences. Let\'s connect if you are looking for someone who can align technical solutions with strategic outcomes - especially in healthcare or service-centric industries.
Experience
Associate Project Manager
Mar 2024 — Present
Leads cross-functional initiatives supporting IT and business operations across departments- Manages stakeholder communications, timelines, and risk mitigation for key technology projects- Collaborates with ServiceNow consultants and developers to gather requirements and train users- Supports process documentation and process reporting using both ServiceNow and Microsoft tools- Contributes to the adoption of ITIL principles in project execution and service delivery.
Education
Capella University
Master of Business Administration - MBA, Project Management
Capella University
Bachelor's degree, Business/ Project Management
2020
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