Neal Eggers

About Neal Eggers

With over 20 years of executive leadership and strategic experience in customer success, I thrive on optimizing customer journeys and driving exceptional results. I specialize in building and leading high-performing teams across diverse industries, consistently delivering outstanding outcomes.

Experience

1. Director of Strategic Accounts

   Nextech

   Jan 2025 — Present · Melbourne, FL, US

   Leads a high-performing team of Strategic and Enterprise Account Managers, overseeing a $700M portfolio across diverse sectors including retail, grocery, industrial, communications, and food service. Mentors team members in advanced business capabilities including data analytics, professional presentations, forecasting, and strategic planning. Key responsibilities encompass contract negotiations, quarterly business reviews, trade show strategy, market penetration initiatives, and development of long-term growth opportunities.

Education

• Rowan University

  Bachelor's degree, Communication Studies

• Columbia Business School

  Management

Skills

• Collaborative Problem Solving
• Customer Service
• Customer Satisfaction Research
• Customer Experience
• Coaching
• Quality Assurance
• Quality Management
• Quality Auditing
• Phone Etiquette
• Customer Escalation Management
• Csat
• Contact Center Operations
• Call Center
• Process Improvement
• Call Center Development
• Call Centers
• Analytics
• Customer Satisfaction
• Crm
• Account Management
• Leadership
• Customer Retention
• Outsourcing
• Team Building
• Vendor Management
• Team Leadership
• Telecommunications
• Workforce Management
• Business Process Improvement
• Contact Centers
• Customer Relationship Management (Crm)