Neal Desai

About Neal Desai

Being data-driven leader in both IT and product management, I bring a unique blend of technical expertise and business acumen to the organization through user-story mapping and acceptance criteria. With a keen understanding of the latest technologies and industry trends, I led off-shore QA team, executed end user testing, and secured future savings for end-users. As a strong communicator and collaborator, I am able to effectively mitigate business gaps within the marketplace application by engaging with technical stakeholders and third-party platforms through APIs and web services.Throughout my career, I oversaw the development and implementation of technology strategies in line with the overall goals and objectives of the organization. Applying my relationship-building skills, I coordinate and work closely with cross-functional teams to identify and prioritize technology initiatives that will improve operational efficiencies, increase revenue, anticipate the needs of the business, and enhance the customer experience. As a product manager, I have successfully implemented a network security framework for internal/external data policies in compliance with Tryon Direct and medical industry principles.Leveraging my critical thinking skills, I provided input in the decision-making process at the C-Suite level. In addition to managing the IT department, I also lead the product management team, identify new product opportunities, define vision and strategy, and drive product development and launching initiatives. I am experienced in Agile methodologies and have deep knowledge of the software development process and product management life cycle. Furthermore, I featured new cloud-based products in compliance with customer feedback.I am excited to take on new challenges and to continue my career as a leader in the IT and product management field. With my skills, experience, and dedication, I am confident that I can make a significant impact on any organization.

Experience

1. Director of Technology and Product

   AIMA

   Jul 2023 — Present · Charlotte, NC, US

   Developed and implemented the company’s technology strategy, aligning it with business goals and driving innovation. Oversaw the architecture, development, and maintenance of scalable and secure technology platforms. Integrated Tableau dashboards with cloud data warehouses, enhancing real-time analytics and decision-making. Influenced data strategy decisions by providing architectural recommendations for data warehousing and business intelligence tools. Developed a chatbot using NLP to process medical records, improving efficiency in healthcare data processing. Conducted market research and incorporated user feedback to prioritize features and improvements, increasing customer satisfaction by 20%. Led cloud migration initiatives, successfully transitioning enterprise data platforms to AWS from Azure. Ensured compliance with healthcare regulations and data security standards, maintaining a 100% compliance rate. Optimized data warehouse to maintain a gold standard of data for the purpose of perspective analysis based on past financial, health and claims trends and data. Engaged with executive leadership to align technology and product initiatives with business objectives. Created and managed all internal and external integration patterns and data mapping documents. Including the following integration patterns/formats: API, HL7, XML, FHIR Developed and deployed multiple software applications across the e-commerce, service industry, and patient connectivity sectors, enhancing operational efficiency, user engagement, and revenue growth. Successfully created multiple revenue streams, driving increased profitability and business expansion.

Education

• University of North Carolina at Charlotte

  Electrical Engineering Technology, Engineering

Skills

• Testing