Neal Oliver
Assistant Vice President, IT Service Management @Raymond James Ltd.
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WORK HISTORY
Assistant Vice President, IT Service Management @Raymond James Ltd.
Vancouver, BC, CA
ABOUT NEAL OLIVER
As Associate Vice President of Technology/ IT Service Management (ITSM) I lead the service delivery and technology operations, program delivery for one of Canada\'s leading independent investment dealers. I have over 25 years of experience in ITIL based service delivery, project and program management, with multiple industry certifications and a strong background in ServiceNow delivery and deployment. My core competencies include resource management and employee engagement, enterprise ITSM and ITIL implementations, relationship management, negotiation, infrastructure and technology operations management, business process mapping, vendor and contract management, and infrastructure leadership. I am a business technology strategist and a dynamic, adaptable, and inclusive leader who quickly embraces, adapts, and responds to new challenges. I have a strong thought leadership, collaborative team building skills, and practical business acumen. My mission is to deliver value-added IT services and solutions that enable the success and growth of the business and its clients. I always put people first.
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