Neal Niemiec
Head of Customer Success @GRAITEC GROUP
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WORK HISTORY
Head of Customer Success @GRAITEC GROUP
Lead the Customer Success organization for one of the largest and fastest-growing Autodesk partners in the Americas, driving enterprise customer outcomes, retention, and expansion across a growing SaaS portfolio. Charged with assessing, restructuring, and scaling the post-sales ecosystem to accelerate value realization and durable revenue growth.Direct a high-performing, cross-functional CS organization delivering measurable business outcomes across enterprise and mid-market clients.Achieved customer retention above 85% for five consecutive quarters, consistently exceeding renewal performance targets.Consistently outperform renewal goals through predictive health scoring, proactive lifecycle engagement, and risk mitigation.Developed an A.I-driven client renewal optimization framework aligning usage intelligence, success planning, and expansion strategy to revenue outcomes.Led the shift from renewal-centric CS to an outcomes- and expansion-driven growth engine, strengthening adoption, advocacy, and long-term value.
EDUCATION
St. Cloud State University
M.S., Geographical Information Science
University of Minnesota
MBA Essentials Certificate, Business
University of St. Thomas
Environmental Studies B.A., GIS
ABOUT NEAL NIEMIEC
I’m a Customer Success leader with a foundation in Pre-Sales, uniquely positioned at the intersection of revenue growth and customer impact. Over the past 15+ years, I’ve led high-performing SaaS organizations—driving 9-figure revenue targets through teams of Solution Engineers, Customer Success Managers, and Enablement Specialists. My strength lies in bridging technical excellence with customer outcomes, creating scalable success models that accelerate expansion and retention.A corporate entrepreneur at heart, I thrive on aligning strategy, talent, and execution to business goals. I’m passionate about building systems that empower teams and automate workflows—initiatives that have generated millions in pipeline and tens of millions in ACV.What truly fuels me, though, is coaching and developing people. I take pride in helping individuals uncover their potential, mentoring emerging leaders, and cultivating cultures of accountability and performance.One of my superpowers is storytelling from the stage—whether delivering a keynote, leading a customer demo, or evangelizing a new idea. From performing at age 12 to becoming a recognized “demo evangelist,” I’ve learned how to inspire both the mind and heart of the business.And yes—I\'m proudly a hat guy. My collection is both a nod to my personality and a stylish solution to what I affectionately call “hair follicle syndrome.”If you’re interested in collaboration, thought leadership, or building next-generation Customer Success organizations, my door is always open. Let’s connect. Sales and Channel Enablement Leadership and Talent Development Management and Innovation Presales and Solution Engineering Outcomes and Customer Success SAAS Models of DeliveryI am on LinkedIn to build my network and connect with professionals open to new opportunities. Feel free to reach out to me (97••••••29.
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