Neal Baer

About Neal Baer

Vice President of Global Channel for PSI and ETS, responsible for driving global strategy and operational leadership across key business areas. Oversees Global Channel Management, fostering strategic partnerships and expanding market reach. Leads Global Capacity Management to ensure optimal resource planning and service delivery across international markets.Accountable for Global Help Desk Operations, providing responsive, multilingual support to clients and test-takers worldwide. Directs Global Training Programs, ensuring consistent knowledge transfer and operational readiness across teams and partner networks.Manages Event Testing Operations, PSI’s Owned and Operated Test Centers, and Test Center Infrastructure, with a focus on operational excellence, security, and delivering world-class candidate experiences.Focused on scalability, innovation, and service quality to support PSI and ETS’s mission of delivering accessible, high-quality assessment solutions on a global scale.

Experience

1. Vice President Operations

   PSI Services LLC

   Apr 2024 — Present

Education

• McDaniel College

  Bachelors, Communications

  2002 — 2007

Skills

• Sales
• Recruiting
• Microsoft Office
• Outlook
• Social Networking
• Customer Service
• Project Management
• Powerpoint
• Microsoft Excel
• Microsoft Word
• Research
• Social Media
• Sales Management
• Marketing Communications
• Social Media Marketing
• Employee Benefits
• Event Planning
• Salesforce.com Administration
• Salesforce Training
• Change Management
• Management
• Accruals
• Budgeting
• Data Analysis
• Team Development
• Salesforce.com