Ndubueze Onyike

Role: Director, Strategy & Transformation, Global Operations, Customer Channels at Capital One
Location: Arlington, VA, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Ndubueze Onyike

Operating executive with 25+ years building, scaling, and leading global operations and…

Experience

Director, Strategy & Transformation, Global Operations, Customer Channels
Capital One
May 2025 — Present · McLean, VA, US
Delivers customer experience improvements, operational efficiency and scale solutions across Capital One’s global customer channels footprint. Leads a team focused on operational improvement and transformation.Customer Experience Enhancement — Apply human-centered design to improve both customer and agent experiences, designing programs that elevate satisfaction and meet evolving needs.Transformation Initiatives — Identify opportunities and implement solutions that drive improvements across customer channels to optimize efficiency, compliance, and customer centricity.Strategic Roadmaps — Develop digital platform strategies to enhance global service quality, targeting improvements in key metrics (NPS, AHT, first call resolution, transfer rates, cost per interaction).Data & Technology Integration — Leverage data and technology in collaboration with product teams to enhance customer service tools, streamline operations, and improve business outcomes.Supplier Strategy & Transformation — Optimize external supplier partnerships, driving operational improvements and transforming customer service delivery.Insights & Innovation — Generate actionable insights that inform execution and best practices; identify and pilot transformative technologies to elevate the customer ecosystem.

Education

Penn State University
Master of Business Administration - MBA
Penn State University
Bachelor's degree

Skills

Management Consulting
Cross-Functional Team Leadership
Order Fulfillment
Order Management
Business Development
Project Management
Marketing
Analytics
Business Strategy
Program Management
Supply Chain Management
Strategic Sourcing
Customer Insight
Management
Strategic Planning
Operational Excellence
Strategy
Business Analysis
Big Data Analytics
Mergers & Acquisitions
Operating Models
Operations Management
Shared Services
Market Research
Business Process
Business Process Re-Engineering
Business Intelligence
Business Advisory
Business Case
Crm
Process Improvement
Corporate Finance
Business Transformation
Customer Service
Order to Cash
Business Process Improvement
Market Analysis
Procurement
Customer Experience Management
Demand Supply Planning

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@capitalone.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Capital One

Financial Services · 83K employees · Mclean, Virginia, United States

At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/

capitalone.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.