Nick D.
Field Services & Business Operations Professional | Data Nerd | Outdoor Enthusiast | Reggae-Rock Evangelist
- Role
- Senior Director of Field Services at Hughes
- Location
- Frederick, MD, US
- LinkedIn followers
- 500 followers
About Nick D.
Passionate about leveraging technology and using data-driven analysis to improve business outcomes and enrich people\'s lives.
Experience
Senior Director of Field Services
Jul 2014 — Present · Gaithersburg, MD, US
Hughesnet is the world\'s leading high-speed satellite internet service provider.Oversee the installation, repair, and maintenance of our flagship internet service product to residential homes throughout rural America.Coordinate the launch of new products and services, including resource planning, forecasting, inventory management, logistics, systems configuration, technical training, and the testing of related systems and tools.Work with various engineering teams to create new solutions for the field services mobile application and online portal, identify and resolve hardware and software defects, improve diagnostic tools and installation quality, and enhance the customer experience.
Education
Frostburg State University
Master of Business Administration (MBA)
2017 — 2020
Wake Forest University
Bachelor of Arts (BA), Communications
2003 — 2007
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