Lam Nguyen
IT Operations Management | IT Service Desk Management | Operations Management | Ex-Intel
- Role
- Information Technology Service Desk Manager at Trimet
- Location
- Portland, OR, US
- LinkedIn followers
- 500 followers
About Lam Nguyen
IT Leader with 15+ years of industry experience, including more than a decade in…
Experience
Information Technology Service Desk Manager
Sep 2025 — Present · Portland, OR, US
I am dedicated to advancing TriMet\'s IT Service Desk, ensuring exceptional service experiences for our internal teams. • Centralized IT support and built a tiered Service Desk model to enhance service delivery. • Designed training resources and service dashboards to optimize staff engagement with IT services. • Implemented industry best practices in Service Management for improved operational efficiency.
Education
Hochschule Heilbronn - Hochschule für Technik, Wirtschaft und Informatik
Master of Science - MS, Business Information Systems
University Of Economics Ho Chi Minh City
Bachelor of Science - BS, Management Information Systems, General
Đại học Khoa học Tự nhiên TP.HCM
Diploma, Information Technology
2000 — 2004
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