Ninos Dekelaita
Call Center Director
- Role
- Call Center Director at Bath Concepts Industries, LLC
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Ninos Dekelaita
As the Call Center Director at BCI Acrylic Inc. for over three years, my focus has been on leveraging management and interpersonal skills to streamline operations and foster a customer-centric environment. I collaborate with teams to develop efficient workflows that enhance service quality and drive organizational goals. My career spans over two decades, with extensive experience in call center operations and leadership roles. I am committed to supporting team development and delivering operational excellence, ensuring sustainable growth and success in fast-paced environments.
Experience
Call Center Director
Jun 2022 — Present
Skills
- Call Centers
- Customer Service
- Human Resources
- Executive Management
- Operations Management
- Risk Management
- Outsourcing
- Credit
- Team Building
- Management
- Strategic Planning
- Forecasting
- Compliance
- Hiring
- Business Process Improvement
- Collections
- Analytics
- Leadership
- Debt Collection
- Vendor Management
- Skip Tracing
- Call Center
- Credit Cards
- Accounts Receivable
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