Ndeiiva Zorokong

About Ndeiiva Zorokong

PROFESSIONAL IMPACT•15+ Jurisdictions - International compliance expertise with 100% regulatory adherence•$5M+- Suspicious transactions identified through advanced AML analytics•40%- Reduction in false positives using custom Python automation scripts•10M+ Accounts Payable Invoice processing and 2M+ in Travel & Expense Reimbursement/CC Statement Reconciliation\"The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather in a lack of will.\"

Experience

1. Retail Branch Banker (Certified Designted Mortgage Loan Officer)

   PNC

   Apr 2025 — Present

   Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer\'s financial wellbeing. Collaborates with ecosystem partners to grow customer\'s share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

Education

• Lowell High School

  High School Diploma

• Year Up United

  Investment Operations Training, Finance

  2018 — 2019

• Colorado Christian University

  Bachelor of Applied Science - BASc, Christian Ministry, B.A. / Minor in Cyber Security