Nerie Clark

Outsourcing/Call Center Professional

Role: Vendor Manager at Walmart
Location: Charlotte, NC, US
LinkedIn followers: 500 followers

PurchasingView LinkedIn profile

About Nerie Clark

Highly motivated Vendor Manager with Call Center Operations experience. Wireless…

Experience

Vendor Manager
Walmart
Jan 2017 — Present · Charlotte, NC, US
Monitors quality and manages compliance of external partners with established Global Shared Services processes by ensuring service level agreements are being achieved. Developed reports to measure performance against goals. Perform analysis to identify operational issues or areas for improvement by researching, analyzing, and integrating operations information and data. Ensures operational objectives are communicated to cross-functional business partners and external partners to raise awareness of business performance by preparing and delivering presentations and reports; ensuring training of internal and external partners with Global Shared Services changes and enhancements. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans.

Skills

Team Leadership
Customer Satisfaction
Vendor Management
Call Center
Project Management
Customer Retention
Management
Team Building
Strategy
Operations Management
Call Centers
Contact Centers
Customer Experience
Outsourcing
Business Process Improvement
Process Improvement
Program Management
Telecommunications

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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