Nicolas Chaussade
Omni-channel Product Manager @Coty
Signup · Get unlimited contacts
WORK HISTORY
Omni-channel Product Manager @Coty
Ville de Paris, FR
1⃣ Omnichannel Product ManagementLed evolutions across Coty’s global omnichannel ecosystem, covering clienteling (Red Ant / Retail OS), e-commerce (Shopify), POS systems (Shopify POS, Techsonic), CRM (Klaviyo, Attentive), and booking solutions (Appointedd).Worked closely with business teams to gather and refine requirements (Jira), define KPIs, and track performance.Contributed to feature prioritization and shaped the broader tech product roadmap.2⃣ Strategic Initiatives (CRM & Clienteling)Drove the deployment of WhatsApp as a CRM and clienteling channel for Orveda and Chloé Parfums.Oversaw end-to-end project lifecycle: vendor selection, procurement, scoping, and implementation.3⃣ User Research & InsightsDesigned and implemented tools to gather insights from field teams and customers: surveys, in-store visits, field questionnaires.
EDUCATION
Rikkyo University
Master of International Business, International Business, Marketing, Project management
Lycée Thiers
Classe Préparatoire aux Grandes écoles
Join Maestro
Product management
SKILLS
ABOUT NICOLAS CHAUSSADE
Customer experience - program management - customer journey mapping - design thinking - user journey creation - experience mapping - customer survey implementation - survey strategy - survey analytics & reporting - project management - Marketing digital - Stratégie marketing - Project management - Emailing marketing - Marketing automation - Lead generation - CRM - Analytics - Content marketing - Social media - SEM
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.