Nava Chanikya A

About Nava Chanikya A

For those who don\'t know me, I am a Senior ServiceNow Consultant and Architect with 8+ years of experience designing, building, and optimizing enterprise ServiceNow platforms across ITSM, ITOM, CMDB, Discovery, SecOps, IRM, CSM, TSOM, and OMT.I specialize in:• ServiceNow architecture & platform strategy• CMDB governance, data modeling, and Discovery• SecOps, VR, IRM, and threat intelligence integrations• App Engine Studio, Flow Designer, IntegrationHub• Cloud discovery (Azure, AWS, GCP)• Large‑scale integrations (REST, SOAP, MID)• Performance Analytics & automation• Agile/Scrum leadership and team mentoringMy work has delivered measurable impact:• 40% faster incident response through automation• 35% improvement in CMDB accuracy• 30% faster vulnerability remediation• 30% increase in IT asset coverage• Successful upgrades across 10+ major ServiceNow releasesI’m passionate about building scalable, secure, and future‑ready ServiceNow ecosystems that empower organizations to operate more efficiently and make data‑driven decisions.I am fully dedicated and passionate about my work. I have an extensive skill set that allows me to learn and grow from my daily experiences. I am a hard-working, self-motivated, and creative individual with a lateral-thinking mindset and a strong passion for problem-solving.SIGNATURE PROJECTSEnterprise CMDB Modernization- Improved CMDB accuracy by 35%- Implemented multi‑source ingestion (Discovery, Azure, AWS)- Designed IRE rules, reconciliation logic, and CI lifecycle governanceVulnerability Response Automation- Reduced remediation time by 30%- Integrated Qualys, Rapid7, Carbon Black, Defender- Built risk‑based scoring and automated patching workflowsITSM Modernization & AIOps- Reduced incident response time by 40%- Implemented predictive AIOps for proactive issue detection- Automated routing, alerting, and diagnostic enrichmentTSOM Implementation- Reduced event noise by 45%- Unified network health visibility across multiple monitoring tools- Built real‑time dashboards for service healthTelecom Order Management (OMT)- Integrated TMF641 APIs- Reduced order processing time by 25%- Automated provisioning workflowsIf you’re looking to strengthen your ServiceNow platform, modernize your CMDB, or architect enterprise‑grade solutions, I’d love to connect.

Experience

1. Senior Servicenow Consultant

   Ashland

   Dec 2024 — Present · Wilmington, DE, US

   Leading enterprise implementations across SecOps, GRC/IRM, and CMDB- Architected Vulnerability Response workflows integrating Qualys, Rapid7, Defender, and Carbon Black- Designed risk‑based scoring models using CVSS, threat intel, exploitability, and asset criticality- Automated remediation workflows, patching cycles, and change integrations- Implemented IRM, Policy & Compliance, and Audit Management frameworks- Improved CMDB accuracy through IRE, reconciliation, CI lifecycle governance, and relationship modeling- Built Performance Analytics dashboards for SLA compliance and remediation tracking- Optimized IntegrationHub data ingestion and MID Server architecture for secure, scalable integrations.Keywords: SecOps, VR, IRM, CMDB Governance, Discovery, Threat Intelligence, IntegrationHub, Flow Designer

Education

• Southern Arkansas University

  Master's degree, Masters in Computer and Information Science