Nemai Das

About Nemai Das

Passionate about leveraging technology to drive business success! With a…

Experience

1. Data Analyst

   Elloe Ai Immune System For Ai

   Jun 2023 — Present

   Key Achievements:Improved agent performance through data analysis: Analyzed conversational data to identify areas for improvement, and achieved a 15% increase in customer satisfaction scores.Expanded Conversational AI adoption: Collaborated with marketing and sales teams to launch successful marketing campaigns and pitch AI solutions to new clients, leading to a 30% increase in active Conversational AI deployments.Stayed ahead of the curve: Identified and evaluated emerging NLP and ML technologies, presenting recommendations to leadership on incorporating them into future AI solutions.Responsibilities- Designed and implemented conversational flows for chatbots and voice assistants- Integrated AI agents with external APIs and backend systems- Collected and analyzed data from conversational interactions- Identified trends and patterns in user behavior and agent performance- Partnered with marketing and sales teams to develop and execute marketing campaigns for Conversational AI solutions- Provided technical support and training to clients on agent implementation and usage- Collaborated with customer support teams to troubleshoot agent issues and improve user experience.Results- Increased customer satisfaction through improved agent performance- Fostered a collaborative environment and championed knowledge sharing within the AI team.

Skills

• Business Development
• Customer Relationship Management (Crm)
• Customer Service
• Business Planning
• Team Management
• Microsoft Office
• Marketing Strategy
• Internet Marketing Strategist
• Business Strategy
• Crm
• Photoshop
• Corporate Communications
• Public Speaking
• Leadership
• Project Management
• Management
• Html
• New Business Development
• Php
• Software Project Management
• Public Relations
• IT Consulting
• Marketing