Timothy Robinson
- Role
- IT Problem Manager at Centene Corporation
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Timothy Robinson
Results-oriented and collaborative Problem Manager with 15 years of IT experience…
Experience
IT Problem Manager
Sep 2022 — Present
Led the analysis and resolution of impactful incidents and critical issues, effectively minimizing customer dissatisfaction and ensuring timely remediation. • Collaborated closely with cross-functional teams, stakeholders, and vendors to gather requirements, manage expectations, and ensure alignment on problem resolution strategies. • Conducted comprehensive risk assessments, developing risk mitigation plans, and monitoring risk factors to ensure effective problem resolution and minimize potential disruptions to operations. • Led process improvement initiatives, identifying bottlenecks and inefficiencies, and implementing streamlined processes to drive operational excellence and increase productivity. • Utilized Jira and Confluence for tracking and documenting processes.
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