Nazreen Jaefarali

Customer Service Associate @Canadian Tire Corporation

Kitchener, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2023 — Present

Customer Service Associate @Canadian Tire Corporation

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Cambridge, ON, CA

Key Responsibilities & Achievements:Deliver front-line customer support in a retail environment using POS and Salesforce tools.Resolve customer complaints professionally and ensure customer satisfaction.Handle transactions, exchanges, and store inquiries with efficiency.Contribute to smooth team operations during high-volume periods.

EDUCATION

2003 — 2006

University of Calicut

Bachelor of Commerce (B.Com.), commerce

1990 — 2003

Santa Maria Academy

High School

N/A

Conestoga College

Career Development Professional , International Business

2007 — 2009

Elijah Institute of Management Studies

Master of Business Administration (M.B.A.), Finance and Human Resources Management

N/A

International Business University

Master of Business Administration - MBA, Innovation, Technology & Entrepreneurship

SKILLS

PayrollLeadershipVendor ManagementBusiness AnalysisPersonnel ManagementPerformance ManagementTalent ManagementFinanceHrisHR ConsultingSapHuman ResourcesNegotiationTeam ManagementRecruitingMisEmployee EngagementTrainingCustomer ServiceTalent AcquisitionManagementEmployee RelationsMicrosoft Excel

ABOUT NAZREEN JAEFARALI

Results-oriented and adaptable Human Resources professional with 11+ years of experience…

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Nazreen Jaefarali — Customer Service Associate at Canadian Tire Corporation in Kitchener, ON, CA | Unifers