Naz Parvin
Technical Support Manager | Enterprise Application Management | ITIL & ITSM | Stakeholder Engagement | Team Leadership | AI Strategist
- Role
- Manager - Intela Global Support at Deloitte
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Naz Parvin
As a Technical Support Manager at Deloitte, I leverage my 14 years of customer service…
Experience
Manager - Intela Global Support
Jun 2022 — Present
Oversee daily operations of the support team for Deloitte\'s global tax platform• Enhance service delivery by maintaining deep platform expertise and continuously improving processes• Resolve issues and implement improvements through collaboration with stakeholders, developers, and internal units• Handle customer escalations, ensuring quality service by directly engaging with clients and guiding team responses• Develop staff through mentoring, managed onboarding, and led career advancement programs• Establish and monitor KPIs to effectively gauge team performance• Support the rollout and adoption of the Intela platform internationally
Education
Indian Institute of Management, Calcutta
Executive General Management Program, Executive General Management Program
2016 — 2017
Osmania University
Bachelor of Science - BS
2009
Skills
- Troubleshooting
- IT Service Management
- Service Delivery
- Technical Support
- Business Analysis
- Windows 7
- Bpo
- Sharepoint
- Secondary Research
- Management Consulting
- Business Process Improvement
- Service Desk
- Valuation
- Networking
- Vendor Management
- Unicenter Service Desk
- Data Analysis
- Microsoft Operating Systems
- Requirements Analysis
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