Nazneen Khan
AVP @YES BANK
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WORK HISTORY
AVP @YES BANK
Navi Mumbai, IN
Lead the VRM Unit of 100+ employees, including 2 Assistant Managers, 6 Team Leaders, and a Training & Quality team, ensuring team efficiency and alignment with business goals-Manage a customer base of 2+ lakh retail clients with a book size exceeding ₹600 Cr, driving engagement, portfolio growth, and revenue performance-Oversee day-to-day operations to ensure workflow efficiency, compliance with RBI/internal guidelines, and timely achievement of KPIs and SLA benchmarks-Monitor business performance through MIS dashboards and deep-dive analytics, implementing corrective actions to improve productivity and process efficiency-Ensure accurate reconciliation, settlement, and resolution of digital banking disputes, maintaining strong operational controls and audit readiness-Collaborate with cross-functional teams (Product, Compliance, IT, Service Quality) to align unit objectives with larger organizational strategy-Drive process improvements and automation to eliminate bottlenecks, reduce manual effort, and ensure sustainable operational efficiency-Coach, mentor, and upskill team members through structured performance reviews, regular training, and quality interventions to build a high-performing workforce.
EDUCATION
Vidya mandir English high school
Bachelor of Arts (B.A.)
The Kelkar Education Trusts Vinayak Ganesh Vaze College of Arts Science and Commerce Mithagar Road Mulund East Mumbai 400 081
Bachelor of Arts - BA
NMIMS Global
Post Graduate Diploma in Business Management
ABOUT NAZNEEN KHAN
Strategic and results-driven BFSI leader with 16+ years of experience driving sales…
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