Naziya Shaikh
Microsoft Edge Support Engineer @ Microsoft | Technical Support, Field Operations
- Role
- Microsoft Edge Support Engineer at Microsoft
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Naziya Shaikh
As a versatile IT Support Specialist with nearly five years of experience in product support engineering and incident management, I specialize in troubleshooting, diagnosing, and implementing engineering solutions across a range of technologies. My expertise spans multiple domains, including technical support, system administration, network configuration, and security management. With a strong background in technical industry at Microsoft. I have gained comprehensive hands-on experience working in diverse sectors, including healthcare, eCommerce, and technology. I bring a customer-centric mindset, consistently exceeding client expectations by delivering technically sound, business-aligned solutions that drive product success and customer satisfaction. Key strengths include- Troubleshooting and debugging browser-related issues (particularly Internet Explorer and Microsoft Edge) and web development concerns with HTML, CSS, and Web Browser Control- A strong understanding of networking protocols like HTTP, TCP/IP, SSL/TLS, FTP, and more- Expertise in system and security management, including Active Directory, Group Policy, certificate-based authentication, and Intune app configuration for iOS, Android, and Windows- Hands-on experience with technical tools like Fiddler, NetMon, Wireshark, Sysinternals, and Developer Tools, as well as proficiency in Windows Performance Analyzer and Recorder. Driven by a commitment to continuous learning and development, I stay at the forefront of emerging technologies to enhance the value I bring to my clients. My problem-solving abilities, analytical skills, and collaborative approach make me a reliable asset in any multidisciplinary team. Above all, I am dedicated to safeguarding data, improving system integrity, and delivering exceptional customer experiences. Versatile Tech Professional - Technical Support Engineer - IT Support - Customer Experience Expert - Problem Solver
Experience
Microsoft Edge Support Engineer
Aug 2023 — Present · Bangalore Urban, IN
Starting as a Product support engineer at Microsoft on site, on collaboration with Collabera Digital
Education
Presidency University, Bangalore
Bachelor of Technology - BTech
2017 — 2021
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