Nazir Ponton
Associate Customer Service Representative @Wells Fargo
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WORK HISTORY
Associate Customer Service Representative @Wells Fargo
Charlotte, NC, US
Provide high-quality customer service through phone, text, chat, and video communication - Assist customers with banking inquiries, account troubleshooting, and financial product guidance - Navigate multiple computer systems to process transactions efficiently in a fast-paced environment - Resolve customer concerns with professionalism and empathy, ensuring a positive experience - Escalate complex issues to senior team members for swift resolution - Meet performance metrics, including call quality, accuracy, and customer satisfaction
ABOUT NAZIR PONTON
Established in 1997, TEKsystems is a leading staffing and consulting firm, providing…
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