Nazim Polash
National Field Rep III
- Role
- National Field Representative Iii at Charter Communications
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
Experience
National Field Representative Iii
Sep 2023 — Present · Brooklyn, NY, US
Diagnose and troubleshoot service problems using established procedures, technical manuals, and diagnostic tools.• Manage customer accounts, including billing inquiries, service changes, and upgrades, while maintaining accurate records in the company’s database.• Escalate complex technical issues to higher-level technical support teams when necessary, ensuring follow-through and resolution.• Stay up-to-date with the latest company products, services, and technology advancements to provide informed assistance to customers.• Maintain detailed and accurate records of customer interactions and technical issues, ensuring all data is documented in the customer relationship management (CRM) system.• Meet or exceed performance metrics and targets, including customer satisfaction scores, call handling time, and issue resolution rates
Education
Art And Design High School
High School Diploma, Graphic Design
2013 — 2016
Purdue Global
Cyber security
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