Nazia Rothy
Department Manager @Walmart
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WORK HISTORY
Department Manager @Walmart
ON, CA
Supported in investigating suspected internal/external fraud and suspicious transactions daily, gathering evidence through CCTV review, and exception reports.• Resolve customer fraud disputes and refund-abuse cases with empathy and urgency, achieving first-contact resolution in 90%+ of cases while protecting both customer and company.• De-escalated emotionally charged situations involving theft, fraud claims, or disputes, maintaining calm, respect, and professionalism.• Document highly confidential cases with exceptional accuracy to ensure compliance with privacy, legal, and corporate standards.• Consistently exceeded quality, productivity, and compliance metrics in a fast-paced retail environment.• Ensure compliance with corporate policies by documenting and reporting all interactions.At Walmart Canada, Loss Prevention and OMNI Operations work hand in hand to ensure a seamless and secure shopping experience for customers. The Omni team manages online and in-store fulfillment, ensuring accurate orders, timely deliveries, and efficient inventory flow. Meanwhile, the Loss Prevention team safeguards assets, monitors compliance, and reduces shrink through investigations and risk assessments. Together, these functions maintain operational excellence, uphold corporate integrity, and protect both customer trust and company resources.Working Area: • Team Leadership• Staff Scheduling & Supervision • Performance Management• Operational Efficiency• Training & Monitoring• Online Order Fulfillment (Pickup & Delivery)• Inventory Control & Stock Replenishment • Customer Order Accuracy• Cross-Department Coordination• Inventory Auditing• Incident Documentation • Collaboration with Law Enforcement• Customer & Employee Safety• Risk Assessment and Conflict Resolution• Quality check
EDUCATION
University of Toronto
Certificate, Digital Marketing
University of Dhaka
Bachelor's degree, Social Sciences
University of Dhaka
Masters, Social Sciences
ABOUT NAZIA ROTHY
A results-driven professional with over 10 years of experience in leadership, marketing, and operations. I have a strong background in digital marketing, customer service, and loss prevention, with proven success in driving performance and business growth.I’m skilled in campaign management, Market Research, SEO, Social media advertising, Product launches, and Content strategy. I’m also experienced in team leadership, customer issue resolution, and policy compliance. I enjoy using tools like Excel, WordPress, and Google Analytics to analyze data, improve efficiency, and deliver measurable results.Certified in Digital Marketing from the University of Toronto, I’ve led marketing campaigns and business operations across startups, telecom, real estate, non-profits, and retail sectors.Key Achievements:• Launched and managed 100+ digital campaigns, increasing revenue by 17% at Curator Angel Investment Group.• Conducted sales and category analysis, driving over $3.5M in revenue growth during a major telecom campaign.• Managed loss prevention operations at Walmart, improving recovery rates and ensuring audit compliance.• Led a 35-member service team at bti Ltd, achieving a 45% increase in customer conversions.• Enhanced customer satisfaction by 15% at Grameenphone through data-driven performance improvements.
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