Naz Islam
Lead Transformation Manager @AXA Health
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WORK HISTORY
Lead Transformation Manager @AXA Health
Royal Tunbridge Wells, GB
Manage a Service Optimisation Programme delivering real value for frontline teams by utilising GEN AI Strategies, Live Chat and Automation- Drive our Transformation strategy plan into a fully digitised, data-led organisation putting members at the forefront of everything we do- Identifying opportunities within AXA Health and implementing processes to implement change - Key areas of responsibility across Automation, AI and Contact Strategies by deploying enhanced IVR, Telephony, and Workforce optimisation techniques.
ABOUT NAZ ISLAM
A successful Senior Leader of Change, Business Transformation and Programme…
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