Naz Bashir
SAP Application Support Manager @Yorkshire Water
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WORK HISTORY
SAP Application Support Manager @Yorkshire Water
Bradford, GB
Leading multiple support teams at Yorkshire Water. That provide support for SAP S4 Hana, SAP ECC6, Middleware (Biztalk) and Service Suite (Scheduling software).* Management responsibility of upto 70 partner resources.* Responsibility for annual budget of 5 million plus.* Management of strategic software and support partners such as PWC and SAP to name a few.* Specialist knowledge of ITIL, leading service transition, incident, major incident and problem management. Also putting best practice into place for continual service improvement.*Successfully supported the transition of several new projects that will be a game changer for the utilities sector. Also will assist Yorkshire Water achieve their strategic objectives.* In depth knowledge of setting up and running new teams from scratch.*Excellent track record of senior stakeholder engagement upto board level.* supporting in the region of colleagues for IT services and 5 million customers in Yorkshire.* Conducting supplier service reviews for all strategic engagements.
EDUCATION
Halifax High
GCSE
School of Computing and Engineering, University of Huddersfield
BSc (Hons) Business Computing with Multimedia, Business computing
Sowerby Bridge Sixth Form
A Levels
SKILLS
ABOUT NAZ BASHIR
Experienced Application Support Manager with over 20 years of experience working in the IT sector and with a demonstrated history of working in public services, financial services, retail, automotive, legal and credit managment industries. Skilled in Project Management, Team leading, Sevice Transition, ITIL V3 certified, Azure computing, Visual Basic, IBM Tivoli, SQL Server, Reporting Services (SSRS) MYSQL, Unix, Open Edge progress 4GL and PHP. Also supporting Microsoft packages, supporting and developing solutions for service desk systems. Strong research professional graduated from School of Computing and Engineering, University of Huddersfield.
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