Nayna Poddar
Lead Quality - Concentrix | Ex - HCLTech | Ex- Stream Digital
- Role
- Lead Training and Quality at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Nayna Poddar
Detail-oriented and process-driven Quality Analyst with hands-on experience in delivering high-quality outcomes across E-commerce and digital BFSI operations. I currently contribute to Google’s Shopping vertical through HCL Technologies, where I focus on ensuring the accuracy of seller and product ratings, validating feedback, and maintaining consistency with platform guidelines.Previously at Stream Digital, I specialized in auditing digital NBFC workflows, ensuring quality standards were upheld in fast-paced sales environments. I bring a strong understanding of quality control processes, root cause analysis (RCA), and training needs identification (TNI/TNA), paired with the ability to drive impactful insights through structured audits and reporting.** Adept with QA tools, Google Workspace, CRM platforms, and documentation systems** Skilled in preparing actionable reports to highlight quality trends and support training** Passionate about data integrity, user trust, and scalable quality frameworksLet’s connect if you’re building systems that require operational precision, performance insight, and platform compliance at scale.
Experience
Lead Training and Quality
Oct 2025 — Present · Gurugram, IN
Education
The Bhawanipur Education Society College
Bachelor of Applied Science - BASc, Mathematics
Tagore Academy
High School, Mathematics
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