Nayla Rona Ramadan

Pmo @Samsung Electronics

Saint-Ouen, FR

Projects : Samsung care +, Samsung Pro shop, Harman Kardon JBL dropship flagships, marketplace Veepee, Outlet• Managed multiple projects concurrently towards timely launch, identifying and resolving dependencies across workstream, managed the overall schedule, and keeping it updated• Handled day-to-day activities necessary to keep the project moving, including facilitating beta testing, driving closure of contract and marketing tasks by respective stakeholders, managed CMS (Content Management System) Hybris/AEM • Developed and maintained project plans and timelines for all the workstreams, and ensured that all projects are delivered on time, as well as highlighted risks and red flags early on to the executives• Communicated with stakeholders to ensure that project goals and deliverables are understood and met• Identifed and resolved issues and risks that may impact project delivery• Collaborated with cross-functional teams, including business, legal, marketing, development, and operations, to ensure that all project dependencies are appropriately managed • Developed and maintained project documentation, including status reports and project artifacts• Worked closely with customer support in order to help them perform efficiently and trained them regularly with each release• Reduced product backlog and customer support tickets to a minimum daily • Conducted UAT, BVT and End to End testing