Nayeem Sheikh

Manager Service Delivery @Experis

Kolkata, IN

I am heading the whole of EMEA & APAC regions for delivery and cater to the service requirements for Fortune 500 Companies. I handle the dual responsibilities of a Delivery Manager and provide Technical Leadership and support, with key focus on handling client escalations, coordinating for Project Review Meetings, People Management, RCA and Business Development by introducing new offerings/products.=> Service Delivery Management.=> People Management.=> Technical Leadership.• Managing Project deliverables form off-sure.• Managing project compliance • Participate in requirement gathering with the client.• Preparing Project plans and Process analysis.• Updating the project plan on a regular basis to Client.• Designing of Change Management Process and Risk analysis steps for Major Changes• Develop technical solution for implementation in HP Service Manager 9.34 and Asset Manager.• Integration of different interfaces to Connect- IT and HP Asset Manager.• Preparing Test plans and preforms Unit and integration testing.• Prepared Test plan and Test scenarios document.• Reporting matrix’s for tracking and billing prospective

St Mary's School Ripon Street

High School

IGNOU

Master of Business Administration (MBA)

University of Calcutta

BA