Nayeem Sheikh

About Nayeem Sheikh

With 12 years of IT Experience and an ITIL Certified, I possess experience in the full…

Experience

1. Manager Service Delivery

   Experis

   Mar 2014 — Present · Kolkata, IN

   I am heading the whole of EMEA & APAC regions for delivery and cater to the service requirements for Fortune 500 Companies. I handle the dual responsibilities of a Delivery Manager and provide Technical Leadership and support, with key focus on handling client escalations, coordinating for Project Review Meetings, People Management, RCA and Business Development by introducing new offerings/products.=> Service Delivery Management.=> People Management.=> Technical Leadership.• Managing Project deliverables form off-sure.• Managing project compliance • Participate in requirement gathering with the client.• Preparing Project plans and Process analysis.• Updating the project plan on a regular basis to Client.• Designing of Change Management Process and Risk analysis steps for Major Changes• Develop technical solution for implementation in HP Service Manager 9.34 and Asset Manager.• Integration of different interfaces to Connect- IT and HP Asset Manager.• Preparing Test plans and preforms Unit and integration testing.• Prepared Test plan and Test scenarios document.• Reporting matrix’s for tracking and billing prospective

Education

• St Mary's School Ripon Street

  High School

  1986 — 1999

• IGNOU

  Master of Business Administration (MBA)

  2012 — 2016

• University of Calcutta

  BA

  2001 — 2004

Skills

• Hp Asset Manager
• IT Service Management
• Change Management
• Hp Service Center
• Asset Managment
• Outsourcing
• Team Management
• Configuration Management
• Performance Management
• Crm
• Itil
• IT Strategy
• Investment Management
• Itsm
• Service-Now
• Hp
• Transition Management
• Hp Ucmdb
• Problem Management
• Pmp
• Hp Service Manager
• Peregrine
• Service Delivery
• Pre-Sales
• Infrastructure
• Incident Management
• Cmdb
• Solution Architecture
• IT Operations
• Service Assurance
• Service Management
• Service Desk
• Agile Methodologies
• Management
• Vendor Management
• Requirements Analysis
• Project Delivery
• Process Improvement
• Resource Management
• Hp Openview