Naycee H.
SIU Leader | Fraud Detection Expert | Claims Leader | Driving Compliance, Investigations & Team Performance in Insurance | CIFI | FCLS | FCLA
- Role
- Client Relations Manager at North American Risk Services (NARS)
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Naycee H.
I’m a senior SIU and claims investigations leader with over 20 years of experience…
Experience
Client Relations Manager
North American Risk Services (NARS)
Sep 2024 — Present · Las Vegas, NV, US
Manages general agent, carrier and self insured partner relationships to maintain existing relationships and derive new business opportunities. • Identifies workflow and procedure problems to enhance relatioships and provide consistency of reulsts. • Handles all aspects of account management, including the resolution of service concerns, account renewal and business expansion opportunities. • Liason between claims operations, accounting, business development and the client to ensure complaint with contractual requirements. • Analyse client data, usage metrics, and feedback to identify trends, opportunities, and areas for improvement.• Prepare regular reports and presentations for internal stakeholders, highlighting key insights, client feedback, and performance metrics.• Cultivates strong relationships with insurance company partners, and is accountable for knowing insurer contracts, requirements and attributes.
Education
University of Phoenix
Bachelor's degree
2011 — 2014
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