Nayana Paulson
Customer Service Representative @Leon's Furniture
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WORK HISTORY
Customer Service Representative @Leon's Furniture
CA
As customer service representative at Leon\'s Furniture, I provided timely customer service via telephone and emails by processing client issues and request using the internal CRM software.
EDUCATION
Adi Shankara Institute of Engineering and Technology, Kalady
Master of Business Administration - MBA, Marketing and HR
Lambton College
Postgraduate Degree, Business Analytics
St. Paul's College, Kalamasserry
BSc, Industrial Chemistry
ABOUT NAYANA PAULSON
As a dedicated Customer Service Representative at Leon\'s Furniture, our team prioritizes timely and efficient client issue resolution through adept use of internal CRM software. Additionally, performed administrative tasks such as preparing morning reports about the previous day\'s transaction details, email handling, and attending calls. Simultaneously, the role of Inventory Associate at WIS International has honed my expertise in data analysis and inventory strategy, leading to significant improvements in inventory accuracy and speed.Poised to graduate with a Postgraduate Degree in Business Analytics from Lambton College, my educational journey has been a blend of academic rigor and practical application. Rooted in core competencies of diplomacy and data management, my goal is to leverage these skills to drive customer satisfaction and operational excellence in every engagement.
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