Nayana Paul

Success. Determination. Agility

Role
Customer Success Manager Mid-market at Birdeye
Location
New Delhi, DL, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Nayana Paul

I lead and execute complex projects that deliver value to our clients and stakeholders across various domains and industries. As a Senior Associate Project Manager, I have successfully managed multiple large-scale and high-impact projects. These projects have resulted in high customer satisfaction and retention rates, as well as increased efficiency and security for our clients.With a decade of experience in project management, customer service, and operations, I have developed strong analytical and problem-solving skills, which are supported by my Bachelor\'s degree in Science from Gauhati University and my PMP certification. I also have skills in CRM, insights, and critical accountability, which enable me to enhance communication, improve processes, and drive innovation and growth. I am passionate about solving problems, delivering quality, and exceeding expectations. My goal is to leverage my expertise and credentials to contribute to organization\'s vision and mission.

Experience

  1. Customer Success Manager Mid-market

    Birdeye

    May 2024 — Present · IN

Education

  • Gauhati University

    Bachelor's degree, Science

  • Hindustani kendriya vidyalaya

    Arya vidyapeeth college, Theoretical and Mathematical Physics

    1995 — 2008

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Nayana Paul — Customer Success Manager Mid-market at Birdeye in New Delhi, DL, IN | Unifers