Nayana Kadiyala
Enterprise Customer Success | AI Evangelist Driving SaaS Adoption & Retention | DEI Thought Leader @ Salesforce | Mentor&Coach
- Role
- Customer Success Manager, Senior Manager at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Nayana Kadiyala
Nayana Kadiyala is a versatile, result-oriented thought leader with 15+ years of experience driving enterprise customer success through strategic, technical solutions and a deep commitment to Diversity, Equity, and Inclusion (DEI). She is known for her strategic mindset, data-driven decision-making, and ability to build impactful cross-regional collaboration in dynamic global environments.Nayana partners with C-suite executives and business leaders to align technology with strategy—delivering higher renewal rates, expansion revenue, and client satisfaction. Her expertise combines AI adoption, executive stakeholder engagement, and change leadership, enabling clients to succeed in a rapidly evolving digital landscape. She helps enterprise clients achieve measurable business outcomes through SaaS adoption, retention, and growth.Beyond her professional role, Nayana is a passionate advocate for DEI. In 2022, she launched the Genforce Equality Group in India and now serves as the Global President of Genforce,Business Resource Group @Salesforce. Her leadership journey has empowered her to drive transformative global initiatives, foster inclusive cultures, and inspire others to grow and lead with purpose.She strongly believes in lifelong learning, has pursued leadership programs from B schools IIM-A, IIM-B, also a former Hyderabad ISB EE Alumni chapter lead!She provides career guidance/Chess coaching in her free time and her services can be booked here https://topmate.io/nayana_kadiyalaShe is also passionate about public speaking and giving back to the community through pro bono projects and training, empowering individuals to thrive within the Salesforce ecosystem through her Blog/YouTube having followers - Strengths:Customer Success Advocate | Strategic thinker | Problem solver | Adaptable leader with deep technical expertise, helping customers optimize Salesforce to meet their evolving business goals.Certifications: 23x Salesforce Certified | 1x MuleSoft Certified | Salesforce Trailhead Ranger (All-Star)Let’s connect to collaborate!Skilled in stakeholder management, customer journey mapping, onboarding, and AI-driven CS enablement. Tools: Salesforce, Agentforce, Slack, Gainsight. Passionate about driving inclusive success strategies and building emotionally sustainable CS careers.International Fide Rated Chess Player/Coach Nayana K - Played several National and International tournaments professionallyhttps://ratings.fide.com/profile/50•••25
Experience
Customer Success Manager, Senior Manager
Feb 2026 — Present · Hyderabad, IN
With a passion for delivering exceptional customer outcomes, I serve as a trusted advisor, leveraging deep industry, product, and technical knowledge to help organizations achieve their business objectives.
Education
Indian Institute of Management Ahmedabad
Managerial Effectiveness Leadership Program
Indian Institute of Management Bangalore
Artificial Intelligence for Senior Leaders, Artificial Intelligence
Indian School of Business
Business Storytelling and Executive Presence
Sikkim Manipal University - Distance Education
Master of Business Administration (M.B.A.), Finance, General
2012 — 2014
Gowtham Model School, Hyderabad
High School
2004 — 2005
Nalla Malla Reddy Engineering College
Bachelor's Degree, Electronics and Communications Engineering
2007 — 2011
Indian School of Business
Women's Leadership Program
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