Nayan Sharma

Business Analyst - WFM at Genpact

Role
Business Anlayst-wfm at Genpact
Location
New Delhi, DL, IN
LinkedIn followers
500 followers

About Nayan Sharma

With a background in engineering from Galgotias University and professional experience…

Experience

  1. Business Anlayst-wfm

    Genpact

    May 2025 — Present · Gurugram, IN

    Detail-oriented and proactive Scheduler specializing in Workforce Management with a proven track record of optimizing schedules, forecasting staffing needs, and improving operational efficiency. Skilled in using WFM tools (such as [insert specific tools like Kronos, NICE, Verint, etc.]) to align workforce resources with business demands, ensuring service level adherence and cost control. Experienced in collaborating with cross-functional teams to develop data-driven schedules, manage shift rotations, and respond to real-time changes in staffing requirements. Passionate about leveraging analytics and technology to drive employee satisfaction and organizational success.

Education

  • Galgotias University

    Bachelor's degree

    2013 — 2017

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Nayan Sharma — Business Anlayst-wfm at Genpact in New Delhi, DL, IN | Unifers