Nayan J Sarma

About Nayan J Sarma

I lead Professional Services organizations that sit at the intersection of strategy, delivery excellence, and customer outcomes. With extensive experience building and scaling global PSGs, I specialize in transforming services into a strategic growth engine—driving predictable delivery, operational efficiency, and long-term client value.My background spans public safety, telecom, and enterprise software, where I’ve led multi-million-pound programs, established robust governance and PMO frameworks, and built high-performing, multi-disciplinary teams across onshore–offshore models. I have successfully turned around complex, at-risk engagements, standardized delivery methodologies, and improved margins through disciplined resource management and outcome-based execution.As a PSG Head, I focus on:Aligning professional services strategy with product and commercial goalsStrengthening delivery governance, risk management, and executive reportingBuilding scalable operating models, talent capability, and leadership pipelinesPartnering closely with Sales, Product, and CXOs to drive customer success and renewalsI am known for clear CxO-level communication, data-driven decision-making, and the ability to translate complexity into actionable insights for both internal leadership and clients. My goal is simple: deliver with confidence, scale with discipline, and ensure services become a differentiator—not a bottleneck—for the business.

Experience

1. Head of Professional Services

   Kale Logistics Solutions

   Dec 2025 — Present · Thane, IN

   As Head of the Professional Services Group at Kale Logistics Solutions, I provide executive leadership for the global delivery and commercialization of Kale’s digital platforms across the logistics and trade ecosystem. I am responsible for aligning professional services strategy with enterprise growth objectives, product innovation, and long-term customer value.I work closely with C-suite and senior leadership teams—both internally and at customer organizations—to drive large-scale digital transformation, ensure predictable execution, and build enduring strategic partnerships.Executive Leadership Focus:Defining and executing the global Professional Services strategy to support Kale’s growth, scalability, and market leadershipOwning P&L, delivery governance, and operating metrics to ensure sustainable and profitable services outcomesActing as a trusted advisor to CXOs and industry leaders on digital transformation and ecosystem modernizationPartnering with Product, Engineering, and Sales leadership to influence roadmap, solution positioning, and enterprise dealsBuilding and leading high-impact, multi-regional leadership teams with a strong culture of accountability and excellenceDriving standardization, automation, and maturity of delivery models to support scale and margin expansionAnticipating market trends and customer needs to shape new service offerings and strategic capabilities

Education

• Indian School of Business

  Certificate Programme in Leadership with AI, Artificial Intelligence and Machine Learning

• The University of Texas at Austin

  Post Graduation Programme, Artificial Intelligence and Machine Learning

• Banaras Hindu University

  M.Sc., Computer Science

  2000 — 2002