Nayan Deka

About Nayan Deka

I lead global project delivery with a sharp focus on strategic execution and excellence. By uniting program oversight with robust stakeholder engagement, I empower organizations to fast-track their digital transformation journeys—delivering outcomes that surpass expectations and align seamlessly with industry benchmarks. PMP-certified and rooted in ITIL best practices, I bring deep expertise in orchestrating delivery for high-demand, cross regional clients. My portfolio spans sustenance support for mission-critical enterprise infrastructure platform and multi-vendor networks, service transition of IT infrastructure, next-gen software-defined data centers, enterprise-wide cybersecurity deployments, DevOps enablement, energy efficiency optimization, and scalable, SDLC-aligned architecture design that fuels performance and long-term sustainability.An IT delivery professional with 25+ years of experience in service and program management across global enterprises.I began my career at Wipro in as a Customer Support Engineer and progressed to Technical Account Manager and later Regional Service Delivery Manager for Eastern India, leading people and service delivery. Over the years, I managed telecom accounts across India, Myanmar, and Europe, focusing on service readiness and delivery excellence.After a decade in delivery leadership, I spearheaded the setup of Wipro’s Software Defined Data Center and Experience Center, partnering with leading vendors in SD-WAN, virtualization, smart storage, and DevOps enablement. This expanded my expertise in emerging technologies and digital transformation.Following 18 years at Wipro, I joined Skybox Security as a Project Manager, later becoming Sr. PM with global delivery oversight across APAC (30%), Europe (50%), and North America (20%).Throughout my career, I have built a reputation for stakeholder alignment, operational excellence, and adaptability, combining strong execution with a commitment to continuous learning and industry evolution.

Experience

1. Service Delivery Manager - Global Capability Center

   Infosys

   Oct 2025 — Present · Bengaluru, IN

   I manage a high-performing team that delivers round-the-clock support for one of Europe’s top clients, ensuring uninterrupted service and uncompromising network uptime.Accountable for achieving stringent SLAs, I specialize in driving operational excellence through process automation, continuous improvement, and proactive service management. My focus is on delivering resilient, secure, and efficient IT (Network & Security) services that empower clients to meet their business goals with confidence.Key Highlights:Leading Network & Security support team to provide support globally.Ensuring 24/7 service delivery with strict SLA adherence.Driving process automation and service delivery improvements.Focus on delivering resilient and secure IT services that empower clients to achieve their business goals.Developed skills in operational excellence and team leadership within a global context.

Education

• Assam Engineering Institute

  Electronics and Telecommunications

Skills

• Integration
• IT Operations
• Project Management
• Crm
• Itil
• Requirements Analysis
• Telecommunications
• Team Management
• Vendor Management
• Pre-Sales
• Infrastructure
• Service Delivery
• IT Service Management