Nawjeet Kumar

About Nawjeet Kumar

Pre-Sales and Technical Support Leader | AV • ITS | Project Delivery | Revenue…

Experience

1. Presales & Post Sales Technical Support Manager

   Logix Its Group

   May 2016 — Present · Gurgaon, IN

   Led and mentored a high-performing team who consistently delivering top-tier service to customers.• Implemented CRM,Ticketing system tools to improve transparency and field performance.• Passionate in converting lead in to opportunity through product demonstrations,webinar,technical presentations and through technocal sales.• Responsible for any technical related issue in india.• Responsible for site survey,solution design,BOM.• Responsible for Project planning, scheduling, installation and commissioning as per purchase order.Making sure that project delivered as per agreement. • Responsible for Budget, resource planning and cost control.• Responsible for spare planning, warranty, RMA & Field service. • Drove a 30% improvement in operational efficiency and a 25% reduction in resolution times by developing and implementing new technical service processes.• Collaborated with cross-functional global teams to resolve complex, escalated technical issues, which atleast 30% increased in customer satisfaction. • Customized solutions as per tender and customer requirements which helped in key accounts business acquisition.• Acted as a Product Owner for traffic management solutions (Radar Speed Signs, VASD, Speed Cameras, Variable Message Boards), driving product feature enhancements based on competitive analysis and customer requirements.•Managed key accounts, maintaining long-term customer relationships, upselling value-added solutions, and achieving sales growth through proactive engagement and solution positioning.• Consistently working towards product enhancements as per Indian market requirements. This help us in customers engagement.•Training programs designed for the sales team, technical support teams & Partners for knowledge share. •Achieved a 40-50% decrease in support costs by partnering with a local service partners.working to save more cost.•Learning and developing more business skills to increase conversion rates for key accounts.