Navya Juvvaladinne

Risk Management Coordinator @Amazon

Hyderabad, IN

Evaluate content appropriateness compliance for books submitted through Amazon.com\'s Kindle Direct Publishing• Effectively prioritize work time to ensure productivity and fulfill team standards for time spent in order to consistently achieve service levels• Identify opportunities to eliminate process redundancy• Leverage technology and innovation to bring continuous improvement to the operational processes• Works effectively in a cross-functional environment• To be responsible for ensuring program compliance by conducting research to minimize risk to the Kindle Store• Draft SOPs for the team to improve the customer experience and/or internal efficiency• Assist team with performance improvement efforts• Identifies gaps in controls and processes and escalates to manager• Maintain subject matter expertise specific to job functions and general industry awareness• Communicate effectively with other departments, in and outside of India, in researching complaints and acting on behalf of CRM• Drive root cause analysis of escalations

ExcelR Institute

Data analytics, Data Analysis

Geethanjali Institute of Science and Technology

Bachelor of Technology, Electrical, Electronics and Communications Engineering