Navya Dewan

About Navya Dewan

Undergraduate Honors student at Purdue University, West Lafayette, majoring in Biology…

Experience

1. Member Services Manager

   Purdue Recreation & Wellness

   Nov 2025 — Present · West Lafayette, IN, US

   Proficiently manage day-to-day operations at Member Services stations and TREC facility, handling tasks such as selling memberships, merchandise, equipment checkouts, answering phones, and delivering exceptional customer service- Serve as the manager on duty, ensuring the safe and effective management of Member Services workstations at CoRec and TREC- Resolve conflicts with patrons and provide exemplary problem-solving at Member Services or TREC workstations- Conduct end-of-day sales balancing for all shifts, including Member Services, Equipment Center, and TREC, promptly reporting any discrepancies to the Member Services Assistant Director or Clerk- Assist in tracking late, lost, and damaged equipment, applying appropriate fees as needed- Provide valuable support and guidance to both RecWell staff and patrons- Observe and evaluate staff performance, offering constructive feedback to maintain consistent performance aligned with expectations- Possess in-depth knowledge of and ability to interpret and enforce all policies and procedures- Cultivate and maintain professional relationships with all units within the Recreation & Wellness department- Demonstrate thorough knowledge of facility layout to conduct informative tours- Implement the departmental Emergency Action Plan (EAP) accurately and efficiently- Act as a responder in any medical situation, ensuring a quick and appropriate response- Assist the Operations Manager in risk management initiatives- Promptly report specific problems or needs to Member Services Student Coordinators and Assistant Director.

Education

• Purdue University

  Bachelor of Applied Science - BASc

  2025 — 2029