Navya Adusumalli
ServiceNow QA Developer | CSA| CAD| ITSM| ITAM| ITOM| HRSD| Service Portals|
- Role
- Servicenow Developer at Tencent Americas
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Navya Adusumalli
Currently contributing as a ServiceNow Developer at Tencent Americas, leveraging…
Experience
Servicenow Developer
Jun 2025 — Present · Palo Alto, CA, US
Developed custom UI actions, UI pages, and widgets (Service Portal) to improve user interaction and streamline service delivery.Designed and developed a News & Events portal page, improving internal communications and boosting user engagement through activity-driven role assignment.Delivered Workplace Inspection Request application, digitalizing office inspections and eliminating manual request handling.Created centralized Consumable Workspace in Agent Workspace, enabling agents to order, monitor, and manage consumables in one place.Developed custom ServiceNow applications and modules using Scoped Apps, Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.Built advanced server-side and client-side scripts (GlideRecord, GlideAjax, Catalog Client Scripts, Scripted REST APIs) to automate workflows and enhance platform functionality.Created and maintained dynamic Service Catalog items, record producers, and order guides, leveraging scripting for conditional visibility, catalog UI policies, and variable sets.Designed and implemented custom integrations using REST/SOAP APIs, scripted REST endpoints, and IntegrationHub spokes, enabling seamless data exchange with external systems.Built scheduled jobs and event-driven automation to handle recurring processes, notifications, and escalations.Troubleshooting and optimizing existing scripts, workflows, and performance issues to improve reliability and response times.Maintained code quality and reusability by following scoped app best practices, modular script design, and proper documentation.Enhanced Service Catalog adoption by implementing intuitive and dynamic catalog experiences.Implemented best practices for asset intake, procurement, deployment, and retirement workflows, ensuring full visibility into asset lifecycle and cost reporting.
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.