Nava Mukherjee
Resident Support Services Lead | Contract & Compliance Analyst | MedTech | Legal Ops | CLM | Salesforce
- Role
- Resident Support Services Lead at FirstService Residential
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Nava Mukherjee
Contract management and legal operations professional with 10+ years of experience…
Experience
Resident Support Services Lead
Nov 2022 — Present · Irvine, CA, US
Progressively advanced roles within FirstService Residential, supporting resident services and contract-related operations across multiple communities. Resident Support Services Lead (Jul 2024 – Present)- Lead internal support team operations and manage high-level escalations- Handle compliance-related documentation and internal audits- Track KPIs and improve service delivery protocols. Resident Relations Lead (Nov 2022 – Jul 2024)- Oversaw documentation workflows, service agreements, and resident case escalations- Provided written responses for compliance and contract-related inquiries- Supported CRM workflows (Salesforce, Zendesk). Resident Support Specialist (Nov 2022 – Jul 2024)- Delivered frontline case resolution and administrative processing for HOA communities- Maintained records and documentation in support of community compliance.
Education
ICFAI University
BBA, LL.B. (Hons.)
2008 — 2013
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