Navneet Kaur

About Navneet Kaur

With over 13 years of demonstrated expertise in project management, I am adept at spearheading complex, multi-disciplinary projects that drive organisational success. My career is built upon a robust foundation of planning, executing, and delivering intricate projects encompassing hardware, software, automation and digital transformations and digital marketing platforms, I thrive on transforming strategic imperatives into concrete results, aligning project goals with client exigencies to ensure maximum impact. My collaborative approach has enabled me to synergize with cross-functional teams—including solution architects, software development leads, and quality assurance professionals—to deliver seamless project execution.I excel at identifying and mitigating risks, optimizing processes to reduce timelines, and enhancing resource utilization. My ability to scrutinize service operation gaps and implement efficient solutions has consistently maximized operational efficiency.Dedicated to client satisfaction, I actively seek and incorporate feedback to refine processes and enhance consumer experience. My commitment to excellence and continuous improvement ensures the delivery of projects on time and within scope, fostering enduring client relationships and organizational growth.

Experience

1. Program Manager

   BCI (Bar Code India)

   Mar 2019 — Present · Gurgaon, IN

   Planning business process flows, and analyzing the existing operations.Identifying gaps and providing solution for reducing TAT.Understanding business requirements, preparing the roadmaps, implementing and monitoring tasks given to the teams. Collaborate with sales, tech and other cross functional teams including customer for proper implementation of projects.Analyzed customer complaints, identified RCA and got them implemented.Mitigate the risks by identifying them in advance and preparing the alternative plans to make project implementation in time.Client Retention and Escalation Management for the assigned customer baseEnsured client delight through seeking voice of customer and incorporating in processes, monitoring and adhering to SLA’s to enhance consumer experience and smooth onboarding. Accomplishments: Improved project implementation for complex processes.Converted onsite installations to remote installations to have contactless operations.

Education

• Asia Pacific Institute Of Management

  PGPM

  2008 — 2010

• University of Jammu

  Bach. of Engineering

  2003 — 2007