Navneet Singh

Senior Executive-social Media (Orm) @IndiGo (InterGlobe Aviation Ltd)

Gurugram, IN

Manage daily shift operations with strategic task allocation to ensure smooth workflow and efficiency.Handle consumer queries on social media, assessing case sensitivity, providing policy-aligned resolutions, and escalating critical issues when required.Investigate and resolve cases by gathering details through tools and coordinating with cross-functional teams.Create and publish proactive social care communications while fostering brand engagement and maintaining positive customer interactions.Monitor social media for potential threats, prepare media statements, and collaborate with Legal, PR, Digital, HR, and other departments on sensitive cases.Provide actionable feedback to Airport, Operations, and other teams to drive continuous service improvements.

Indira Gandhi Institute of Aeronautics, Chandigarh

Diploma in Aviation Hospitality, Aviation

Kendriya Vidyalaya

Senior Secondary Certificate, Non-Medical

IEC UNIVERSITY

Bachelor's degree, Computer Programming, Specific Applications