Navin Kumar

About Navin Kumar

Senior Enterprise leader with 35+ years of experience in building and leading enterprise…

Experience

1. National Head & General Manager-united Service

   Labindia Instruments Pvt. Ltd.

   Oct 2016 — Present · Gurgaon, IN

   Role Overview:Strategically lead national-level service operations for a diverse portfolio of high-technology products, ensuring operational excellence, revenue growth, and superior customer experience.Key Responsibilities & Achievements:Lead and mentor a high-performing service team, driving customer satisfaction, efficiency, and accountability.Design, implement, and continuously optimize processes and procedures to improve service delivery and operational effectiveness.Develop and maintain a comprehensive client database and MIS, including spares inventory, AMC contracts, preventive maintenance schedules, and asset transfers, to enable data-driven decisions.Formulate and execute strategies to maximize service revenue and expand business opportunities.Collect, analyze, and leverage service reports, customer feedback, and field engineer insights to enhance service quality and client retention.Utilize CRM systems and digital tools to improve workflow, reporting, and team productivity.Oversee post-sales support for high-end analytical and process instruments, ensuring timely resolution of issues and fostering long-term client relationships.Recognized for maintaining exceptional customer satisfaction, even during critical periods such as the COVID-19 pandemic.Impact:Successfully generated USD 1.75M+ in service revenue with consistent 20% YoY growth.Expanded operational support to South East Asia & Middle East, strengthening brand presence and service capability.Built a unified service brand in India, aligning operations with business growth and strategic objectives.

Education

• Aligarh Muslim University

  Engineering

  1987 — 1991

Skills

• Chemical Analysis Instruments
• Electronics
• Troubleshooting
• R&D
• Nexus Upgrade and Configuration
• Optics
• Mbe
• Materials Science
• Semiconductor Industry
• Nexus Software Support.
• Afm
• Nanotechnology
• Ion Sources
• Characterization
• Metrology
• Product Management
• Cross-Functional Team Leadership
• Thin Films
• Product Development
• Mocvd
• Field Service
• Life Science Industry
• Manufacturing
• Semiconductors
• Mems
• Analytical Equipment