Navin Tigga
Analyst- Accenture india
- Role
- IT Business Operations Analyst at Accenture
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Navin Tigga
Results-driven Product Specialist with 3+ years of experience in customer relationship management, retention strategy, and financial service support across global brands including Accenture and Barclays. Skilled in resolving complex consumer issues, delivering technical assistance, reducing churn, and improving business retention through data-driven insights and strategic discussions. Recognized for strong communication, empathy, and problem-solving while maintaining high service standards and customer satisfaction. Seeking opportunities to further enhance client success and drive service excellence.
Experience
IT Business Operations Analyst
May 2024 — Present · Dublin 2, IE
Analyst– Accenture IndiaResolved complex credit card account issues for U.S. customers and provided consultative upselling support and drive insights from dataCollaborated with credit operations to strengthen collections and payment recovery processesSupported customers through the Financial Relief Program during financial hardshipDelivered technical troubleshooting for JP Morgan mobile app and website login challengesWorked with the Digital Assist team to improve customer experience and digital adoptionFacilitated strategic discussions with card members to improve retention and product usageConducted quality assessments to identify process gaps and train new team membersRecognized for outstanding performance and consistent SLA achievement
Education
st.Michaels high school
High School, SCIENCE
Acharya Institute Of Technology
Bachelor’s Degree, Mechatronics
Skills
- Trash Talking
- Research
- Microcontrollers
- Sql
- Microsoft Excel
- Powerpoint
- Individual Counselling
- Management
- Microsoft Office
- Project Management
- Machine Learning
- Engineering
- Leadership
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