Navin Sharma

Food and Beverage Manager @Kenilworth Hotel, Kolkata

Kolkata, IN

101 Key Rooms property with 04 F&B Outlets and 04 Banquets venue.• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.• Promoted safe working conditions by monitoring safety procedures and equipment.• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.• Resolved problems or concerns to satisfaction of involved parties.• Oversaw food preparation, production and presentation according to quality standards.• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.• Trained new employees to perform duties.• Worked in close collaboration with team members to ensure customers received high-quality service.• Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.• Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.• Spearheaded a team of 100+ personnel overseeing all aspects of hotel operations, ensuring top-tier guest services and facility management.• Successfully managed multiple capital projects cumulatively valued at over 150 million, enhancing the property aesthetic and guest experience.• Generated financial reports and controlled P&L, sustaining profitability and cutting costs by 12% without compromising the quality of services.• Implemented a comprehensive training program that improved guest satisfaction scores by 25% within the first year.• Negotiated with vendors resulting in a 15% reduction in supply costs while maintaining the quality of amenities offered to guests.• Led the property to achieve recognition within the brand for exceptional customer service and operational standards.

South City College

Higher Secondary, Commerce

Khalsa English High School

madhyamik, Secondary education

Subhas Bose Institute of Hotel Management

3 years Diploma , Hospitality & Catering Technology