Navin Londhe
Service Delivery Manager
- Role
- Service Delivery Manager at LTIMindtree
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Navin Londhe
10+ years of experience in deploying and delivery of cloud based solutions to enterprise clientele - Deploying Business Intelligence CRM Solutions for Enterprise Clientele- Proactive delivery of services to High End customers- Providing escalation services to critical Enterprise Scenarios- Collaboration with client delegates to formulate latest cloud platform solutions- Providing end to end solution delivery to High End customers- Initiating and driving jour - fixes with real time solution delivery- Liasoning with Global Clients for better understanding of the business processes and driving it with latest cloud based solutions.
Experience
Service Delivery Manager
Jul 2022 — Present
Overall responsible for Microsoft CRM engagement & services.• Owning communication resolution coordination in case of major incident and post Incident review.• Ensuring Incident lifecycle is followed and are resolved satisfactorily within the SOW.• Follow ticket backlog in scope Incident, Service Request, Change & Problem Management.• Technical knowledge on Microsoft Dynamics 365 implementation and Azure Integrations.• Daily, Weekly, Monthly, Quarterly reporting.• Service reviews to access performance, assessment of supplier performance.• Review of overall performance aligned to a set service metrics.• Progression of shift left and automation journey.• Ensure Root Cause Analysis Incident creation.• Improve, standardize support procedures policies and tools by which support team will operate.• Leading Problem Management process and improvement continuous plan.• Identifying Service improvement.• Process Quality: Monitor & Control Support team activities.• Ensure best practices ITIL process are followed.
Education
A.F.A.C English high school
Liberal Arts and Sciences/Liberal Studies
1995 — 2011
VPMs Ramniklal Z Shah College of Arts Science and Commerce Mithagar Road Mulund East Mumbai 400 081
Bachelor of Arts - BA, Political Science and Government
2013 — 2016
Mahatma Junior College
Arts, Art/Art Studies, General
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA, Operations Management and Supervision
Skills
- Teamwork
- Management
- Business Process
- Sla
- IT Service Management
- Customer Service
- Crm
- Customer Service Management
- Customer Relationship Management (Crm)
- Escalation Resolution
- Technical Support
- Team Motivation
- Chat
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